• Q: Why are your planners significantly less than other offers I have received?
• A: By far, our most frequently asked question. Simply stated, we have the lowest prices in the industry. We have revolutionized the industry by doing business more efficiently in order to offer you superior products and service, all at the lowest price possible. The main reason our prices are nearly 50% lower than what you have been paying is because of our exceptional fulfillment process and supply chain, including: customer service, pre-press/ set-up, printing, binding, and distribution. While our prices are certainly the best in the marketplace, it is our dedication to quality and service that sets us apart.

• Q: Will I have my own personal representative to assist me?
• A: From day one to the delivery of your planners, and help with invoicing, you will work with one (1) representative. Most of us are owners, and all of us are empowered to solve any customer service issues you have. No more dealing with one outside traveling sales person, another inside sales rep on the phone, and someone else for production and invoicing, or waiting to hear back from a customer service agent who hasn’t been empowered to resolve your issues.

• Q: Can I schedule a face-to-face meeting?
• A: While it is always nice to meet face to face, it presents a large expense which must be covered by the cost of your planners. Plus, we recognize that your time is too valuable to schedule meetings with each of the planner companies when it is convenient for their traveling sales rep. Rather than employing hundreds of sales people in each city, we assign one dedicated sales rep to work with you from our Denver headquarters. You will find that he/she is always in the office and available to assist you by phone and/or email. If you still feel the need to look us in the eye, you can always visit with us at one of the many tradeshows/events around the country.

• Q: Do you offer discounts for bulk orders?
• A: We pride ourselves on Straightforward Pricing and have negotiated rates with our vendors to guarantee that all schools receive the best products, at the lowest prices, regardless of the size of the order. We do, however, offer quantity breaks on shipping rates.

• Q: Do you have a list of other schools in my area/district with whom you work?
• A: Absolutely. We have the highest retention rate in the industry and most of our clients have been with us for over 10 years. Please ask your representative for a list of our clients; a third-party testimonial is certainly your best indication of the kind of products and services that you can expect.

• Q: Do you offer multi-year contracts?
• A: Yes. We are pleased to offer the option to sign a 3-year contract, and lock in today’s rates for the duration of the contract. Even if you make changes to your quantity or customization from year to year, you can still enjoy the contract price. Our vendors and partners understand the value of a long-standing relationship, and share our vision of providing high quality planners and products at the lowest costs.

• Q: Do you have an early order discount program?
• A: Yes. Orders received by December 19th will receive a 3% discount.

• Q: I notice your minimum order for customized/personalized planners is 300. What are my options if I want to order less than 300 planners?
• A: For orders under 300, we offer a “generic” planner model for each size - this simply means that we cannot include a custom handbook or custom cover. The generic planner is the same quality and construction as the regular models and contains the exactly same standard content of each planner model - weekly/monthly calendar, resource pages, hall pass pages, etc. In special circumstances we will make arrangements to produce custom planners under the 300 minimum. Please contact your representative for any additional fees that may be assessed.

• Q: Do you offer any value added items for free such as teaching aids and lesson plans?
• A: Yes. Prior to the delivery of your planners you will receive our Welcome Kit, which includes everyday tips and a Lesson Plan that you may distribute to your faculty. The idea is for each homeroom teacher to present this to his/her first class of the year, so that your school has a clear sense of all the helpful benefits afforded by your planners and how you may integrate them into your current curriculum. Also, your customer service representative will periodically send you updates with ideas and suggestions for better planning and organization.

• Q: Why are the custom handbook pages only available in sets of 8 or 16 pages?
• A: Your pages are printed on the most advanced printers in the world. These printers produce in sets of 8 pages on your own custom print “plate.” This technology allows us to take advantage of large volume pricing, and pass these savings on to you.

• Q: I ordered a (e.g. 16 page) handbook, but only have (e.g. 10) pages to submit. What will be printed on the (6) extra pages?
• A: Consider filling these pages with additional content that may be useful for the student (i.e. school map, local community information, etc…). Otherwise, choose from our stock blank pages, lined notes pages, or extra hall pass pages.

• Q: Are we able to customize the weekly planning pages with our own events and dates?
• A: Yes. Custom weekly planning pages are now available! Quantity minimums apply, so please call us for availability.

• Q: Do you have a calendar template?
• A: Yes. Our MS Excel calendar template is available here. Many schools choose to put this into their handbook section with custom events on the calendar dates. If you have problems downloading it, please contact us.

• Q: I notice the free Personalized cover is silver. Can I select a different color?
• A: Our Personalized cover comes in silver only, like the sample on our home page. If you would like to choose a different color you may choose a Color Personalized or Custom cover for an additional fee.

• Q: Do you have stock artwork where we can choose a logo and cover design?
• A: Yes. We have an extensive online library where you can choose your own logo/mascot. We also have several options for pre-designed covers and color choices here.

• Q: We have a local sponsor who would like to place an ad in the planner. What are my options?
• A: Reserve a page or two in the handbook portion (B/W only), or place their “ad” on the back cover of your planners in full color. This is a great way to off-set the cost of your planners and tie your community in with your school. Contact your sales representative to discuss advertising possibilities within your planner.

• Q: When is my custom information (handbook, cover art) due?
• A: Information for the Steamboat, Boulder, Telluride, Monarch and Sunlight packages are due 10-12 weeks prior to your requested delivery date. Please call your sales representative to schedule your due dates.

• Q: What format do you need my handbook pages and cover artwork in? Can I email the pages to you?
• A: We require you to submit your materials in an appropriate electronic format (via email or mailed on a CD/diskette). Your information needs to be “camera/ print” ready, which means what you send us is EXACTLY what we will reproduce for you. Upon receipt of your pages, you will receive a confirmation from our pre-press team. For more format information, please see our design guidelines.

• Q: Will you format our pages and cover to meet your planner specifications?
• A: You are ultimately responsible for the information that you send us. By formatting your own pages, your information will be exactly the way you want. This also means that we eliminate the time and cost associated with lengthy design discussions between your school and our company. Once you place your order we will provide you with the design guidelines for your custom information which includes user-friendly templates. Upon receipt of your pages, they are proofed by our pre-press team to make sure there are no obvious errors, such as general spacing issues. The pages are then forwarded on to our design team to make sure everything is perfect and ready for print. If we feel there are changes to be made, your representative will contact you prior to making these adjustments.

• Q: Will I receive a proof of my planner before it goes to print?
• A: The only proofs we send to schools for their approval are for the Custom covers. If you would like to see a proof of your handbook pages prior to printing, please contact your representative.

• Q: Can I make changes to my custom information after I have submitted it?
• A: Our typical rule of thumb is that once you have submitted your materials to us, minimal changes can be made. Please call your sales representative ASAP if you need to make changes! Requests will be fulfilled based on the stage in which your materials have gone through the pre-press process. Any changes could possibly affect the delivery date of your planners. Once your materials have “hit the press,” no changes can be made.

• Q: My students can be pretty hard on their school supplies. Are your planners durable/ will they last all year?
• A: Yes. One of the many compliments we receive is how durable our products are. We only use the highest quality and most durable materials for the covers, pages within, and binding. Prior to printing our planners, we perform tests on mock planners to make sure that the integrity is maintained throughout the course of a “hard” year. We guarantee that our planners will outlast your students!

• Q: What are the covers made of?
• A: We have two types of cover material: heavy card stock and plastic. The heavy card stock is laminated with a thin coating of plastic which prevents the planners from being easily torn and creased, and protects the planners throughout the entire year. Plastic coating is also more environmentally friendly than UV coating, which many of the other planner companies use. Our Plastic pre-designed covers are made of heavy duty polyurethane. You can choose from several designs and colors. Your school name and logo will “show through” the window at the top of the cover (printed on the first page of your handbook section, but not printed on the outside of the cover)

• Q: What material do you use for binding?
• A: All of our planner models are bound with heavy duty loopback plastic spiral. The benefit of the loopback versus the “wire-O” that many other companies use, is that the plastic bind is dependable, will not break or unravel and will not catch or tear on anything.

• Q: Do you have hard-stock hall pass pages?
• A: Yes. For schools who need a little more space and/or durability than our stock hall pass pages, included free with every planner, we do offer hard stock hall pass inserts. To learn more, click here.

• Q: Does your planner include character education? How much does this cost?
• A: Yes. All of our planners have a character education theme built into the planner and is included in the base price of your planners. Our theme includes: motivational pictures, inspirational quotes, life lessons, monthly character themes (honesty, respect, courage, caring, loyalty, etc), and the character corner. A two-page spread at the beginning of each planner explains how to implement character education throughout the year.

• Q: What resource pages are included in the planner?
• A: All planners come with age-appropriate subject resource pages for free. For a complete listing of our resource pages, see page 10 of our Product Catalog.

• Q: Is there a place in the planner for Home School Communication?
• A: Yes. Every planner includes a space on the weekly planning pages allocated for home school communication.

• Q: What other optional enhancements can I order for my planners?
• A: All planners can be enhanced by adding a plastic pocket to carry papers, id cards, cd’s, etc. We also offer a plastic ruler that has many functions- a ruler, a page marker, a protractor, and even an anchor to connect the planner inside a 3-ring binder! While these enhancements are offered at an additional cost, they definitely add value for your students.

• Q: Can I order Elementary planners?
• A: Yes. Elementary planners are now available in two different models. The Sunlight model is intended for students in K-3, while the Monarch model is appropriate for students in grades 4-6 (these grade levels are estimates only, please discuss with your sales representative).

• Q: Do you offer Grade books?
• A: Yes. We offer two types of Teacher Grade books: a full size stand alone Teacher Record Keeper and a Teacher Supplement Planner, which comes in the form of an 64 page insert bound within a standard planner. Similar to a traditional grade book, our Teacher Record Keeper provides more (192 pages!) of all the familiar features in a standard gradebook, for less! The Teacher Record Keeper is an excellent value item because, unlike a traditional gradebook, it will last for more than a single grading cycle. Same day shipping. Contents: 96 pages of Grading Logs for 40 students, 82 pages of Lesson Plans for a total of 1230 lessons, and 13 pages of Seating Charts for a total of 26 classes. Our Teacher Supplement packages are inserted into the same planner your students would receive. The same information found in the stand alone Teacher Record Keeper will be found in the 64-page insert. To learn more, click here.

• Q: Do you offer a 7” x 9” planner?
• A: Yes! We now offer a 7x9 planner called the Boulder model.

• Q: Do you offer bi-lingual planners?
• A: The main section of the planner is in English. We work with several schools who order bi-lingual handbook sections for their students. Schools who want to print some handbooks in English and the remainder in another language may “split” their order, provided that each handbook quantity is a minimum order of 300.

• Q: Do you offer Custom Folders?
• A: Yes, we now offer folders! Folders have 5 different cover styles to choose from. Pricing includes personalized cover, printing on both of the inside pages, including the pockets and printing on the back cover. Pricing varies based on the number of folders ordered. To learn more, click here.

• Q: I noticed some of your products are produced overseas? What are the advantages of this?
• A: Despite the fact that we are a small Colorado business, and unlike other planner companies, we are not tied to one production facility. This means that we receive competitive pricing from many of our extensive worldwide production networks, each of whom conforms to the very highest Industry Certifications for Social and Environmental Responsibility. This network ensures that we get you the lowest possible price, and the extra money that you save on planners can be used for additional educational resources.

• Q: I’m interested in ordering. What do I need to do next? What is your process?
• A: If you want to place an order, you have several choices- complete the online quote form, contact your sales rep for a custom quote, or download the order form from this website. Once you submit your order/paperwork, your representative will work with you to determine the materials due date and desired delivery date. If you are submitting a handbook or cover design, your materials submission date is set 10-12 weeks in advance of your desired delivery date. Your representative will then send you an order confirmation outlining the details of your order. Once you receive this, you can begin to work on your materials right away by downloading the design guideline forms from this website. Otherwise, after the New Year, we will send you the design guideline package. During this time, your representative will be “on-call” to answer any questions and assist you with your materials. Once we receive your custom materials, you can sit back and await the timely delivery of your planners.

• Q: Can I make changes to my order after I submit it?
• A: Yes. You may make changes to your order (planner type and size, quantity, number of custom handbook pages, cover type, and any enhancements) without penalty until you submit your materials. After your materials have been submitted and are in our pre-production phase, please contact your sales rep to see if minor changes will incur a fee.

• Q: When will my planners be delivered?
• A: Your planners will be delivered 10-12 weeks from when you submit your materials. At the time of your order, you and your sales representative will agree upon an estimated delivery date. Once that is established, we count backwards 10-12 weeks to set your materials due date. On-time delivery is a combination of efforts that starts with your school submitting it’s materials by the agreed upon due date. Changes to your order or reformatting your materials to fit our design guidelines may affect your desired delivery date, therefore, it is essential that what you submit to us adheres to our guidelines and is “camera ready”.

• Q: How will my planners be delivered?
• A: Your planners will be delivered via UPS to any location (on or off site) that you request. Once you place your order, we will ask you for the email address of the contact person so that UPS can send a tracking number to you a few weeks prior to delivery. This should give you ample time to ensure that someone will be available to accept the planners, and that they are not sent back to TSP because the school was closed for the summer.

• Q: Do you need a PO?
• A: We accept P.O.’s, but we do not require one.

• Q: When is payment due?
• A: We are very flexible with our billing/accounting. Most schools pay 50% in the spring and 50% at delivery, but we understand that not all schools utilize the same fiscal policy. Please contact your customer service representative to arrange a custom billing plan for your school.

• Q: What happens if my enrollment increases and I need to order additional planners in the fall or throughout the year?
• A: We encourage all schools to account for extras when they place their initial order. We cannot produce additional custom planners throughout the middle of the year, as this is very expensive to do. We do stock generic planners in-house in case you run short, and we can ship these out to you the same day and in no minimum quantity.